Shipping your package
Packages are usually shipped within 2 days of receipt of payment. They are shipped via Colissimo with a tracking number and delivered without signature. Parcels can also be shipped via Colissimo and delivered against signature. Please contact us before choosing this delivery method, as it incurs additional costs. Regardless of the delivery method chosen, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your items into a single order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Delivery in 24 hours a day within 3 to 5 working days
We know you're looking forward to your package! Aphrodizlove - Your loveshop ensures fast shipping for colissimo or mondial-relais express delivery methods.
The faster you leave, your package is faster at home!
Shipping costs depend on the total weight of your items, the shipping method and the geographical area where the destination of your order is located:
- Mailbox delivery
- Delivery against signature
- Delivery between 24H and 48H
- Indemnization included (up to 23kg max.)
- Shipments up to 30kg
the delivery time in metropolitan France is guaranteed within 24 hours (working days) for any order of items in stock validated before 11 am from Monday to Friday.
Offer "Free shipping"
Shipping costs are offered to you from 69 € of purchases for any order destined for Metropolitan France.
If you have any questions about the items offered - size, material, composition - on your online shop Aphrodizlove - do not hesitate to contact us.
Returns of your package
Careful! Conditions are valid only if you take out return insurance:
Return of your parcels from France and abroad (Belgium, Spain, Luxembourg) in Relay to France.
* The fine lingerie in contact with the private parts are neither refunded nor exchanged.
* The lingerie must be returned in perfect condition not worn and not washed, in its original packaging and must not include any soiling or deterioration of any kind accompany with the labels attached to the products.
We draw your attention in particular to the following degradations that may lead to the refusal of your return:
* presence of stains, including makeup, fat or dust;
* item taken from its original packaging;
* for the specialized lingerie, the fitting is not a cause of refusal of return, you must however return the article to us in the new state, in its entirety ́, packaging included;
* scratches, snags, tears, traces of wear;
This list is not exhaustive. It includes in fact all the spoliations that make the returned item unfit for sale.
Shipping your return
You must return the goods to us in a suitable over-packaging to avoid the degradation of the item during transport.
As long as the goods have not been received by our after-sales service, you remain fully responsible for it. Therefore, we invite you to send us your return by registered or tracked package, and insured for a value to cover the amount of the goods in case of loss or spoliation.
Refusal of your return
In case of refusal of your return, you will be informed by email of reason(s) motivating our refusal and the goods will be kept in our services.
You will have a period of 8 days from this date to request that the goods be returned to you at your expense.
Otherwise, it will be kept by us until it is destroyed or it is found to be discarded.
Time to send your return
You have a period of 7 days from the sending of this email to send us your return. After this period, your return cannot be accepted.
Processing time of your return by our services
As orders in progress are priority, your return will be registered within a maximum period of 7 days from receipt of your package.
The processing time is inherent in your request (have / refund: from 1 to 7 days, exchange: delay of the product and shipping
In addition, we cannot resume:
- As a hygiene measure all accessories
- Strings, tanga, panties and shorty
- Stockings and tights
- Items not returned intact in their original packaging
- Packages for which no attached element allows to identify the sender (order number, surname, first name, address).
You want to make a return on an order for which you have benefited from an offer: a gift, a product offered ...
In order to benefit from the refund of your order, we will ask you to return to us the product offered corresponding to the purchase that you no longer wish to make, except in the case of a new order also corresponding to the conditions of the initial offer.